That’s why employees who have a cheerful, welcoming disposition and a smile to share, are valued so much by supermarket managers.
One such employee is Luke who was supported into employment by Catapult. Scott Fletcher, manager at Pak ‘n Save Northlands, says, “we really value his good heart and friendly, outgoing manner…he’s great to have around. Not just for the customers, to be honest, but also other staff”.
So, when after years of employment some difficulties arose, the management sought Catapult’s assistance to resolve them.
Why contact Catapult?
“Luke had been involved with a particular consultant there and we thought he’d be comfortable talking with him, “ says Scott. “ and because the management here have also had contact with the consultant we knew that he understood the requirements needed to fill the job.”
Post-placement employment mentoring is part of Catapult’s ‘knitting’: we know that one of the most important assets a business has is its employees so we’re ready to do what we can to ensure the employment process goes smoothly.
So after a couple of chats with Luke during which it became clear just why the problems had developed, the consultant and Luke met together with Scott and talked over some options.
The outcome is that Luke now has working hours that suit his lifestyle better, in a role that’s less physically demanding than the previous trolley work and away from the vagaries of the weather.
What hasn’t changed is that he’s still interacting with customers and spreading the joy with his broad smile and friendly manner.